Service Desk

{"xsrfToken":"cda0c616-5450-4b4e-889b-66171d88a72f_60e0cedae4c14b5b05990d9339491f794193d57d_lout","branding":{"id":"3","key":"cdapfc","name":"Formación Continua","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1e273867-5280-415b-ab43-59d611f5bb2d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTQwNzgyNy0xZjIzLTQzNTctYWY2Zi0zYmM1OTMzNTI5ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlMjczODY3LTUyODAtNDE1Yi1hYjQzLTU5ZDYxMWY1YmIyZCI6WyJyZWFkIl19LCJleHAiOjE1NjkxOTg5MjUsIm5iZiI6MTU2OTE5ODI2NX0.KeVqHcrusHxZBgNZnoIi_DJyaLqGTdp3uGnPi0_tLUs&client=ce407827-1f23-4357-af6f-3bc5933529da&mode=fit","logoId":"1e273867-5280-415b-ab43-59d611f5bb2d","isLogoAvailable":true,"helpCenterTitle":"Centro de Servicios del Campus Virtual","sharedPortalName":"Campus Virtual","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Centro de Servicios del Campus Virtual","sharedPortalName":"Campus Virtual","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#487372","helpCenterTitleColor":"#e4ce88","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"cdapfc","projectId":10002,"serviceDeskId":3,"name":"Formación Continua","description":"Conoce los servicios disponibles para estudiantes, profesores y responsables académicos.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"26","name":"Restablecer mi contraseña de mi usuario\t","descriptionHtml":"A través de esta solicitud podrá restablecer su contraseña cuando no haya podido hacerlo de forma automática a través de este <a href=\"https://lev2.efn.uncor.edu/login/forgot_password.php\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">enlace </a>","callToAction":"Restablecer mi contraseña de mi usuario\t","introHtml":"No puedo recuperar la contraseña de mi usuario y necesito restablecerla.","icon":10504,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[11,9,10],"key":""},{"id":"72","name":"Darme de alta como usuario","descriptionHtml":"","callToAction":"Darme de alta como usuario","introHtml":"No tengo usuario y necesito el alta del mismo.","icon":10493,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[10],"key":""},{"id":"27","name":"Actualizar mi correo electrónico","descriptionHtml":"Si no pudo actualizar su correo electrónico desde su perfil de usuario, puede solicitar cambiar el mismo generando esta solicitud con el correo electrónico indicado.","callToAction":"Actualizar mi correo electrónico","introHtml":"No puedo actualizar el correo electrónico de mi usuario y necesito cambiarlo.","icon":10492,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[11,9,10],"key":""},{"id":"63","name":"Producción de Videos","descriptionHtml":"","callToAction":"Producción de Videos","introHtml":"Necesito producir videos para mi aula virtual","icon":10467,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[],"key":""},{"id":"61","name":"Alta de profesores","descriptionHtml":"","callToAction":"Alta de profesores","introHtml":"Necesito agregar una lista de profesores a mi curso","icon":10493,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[],"key":""},{"id":"64","name":"Producción de Cuestionarios","descriptionHtml":"","callToAction":"Producción de Cuestionarios","introHtml":"Necesito producir cuestionarios para mi aula virtual","icon":10510,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"60","name":"Alta de estudiantes","descriptionHtml":"Esta solicitud debe ser generada utilizando el email institucional (@unc.edu.ar) del responsable académico del curso y adjuntando la Resolución que lo asigna su responsable. Se debe completar y adjuntar la siguiente planilla con los datos de los estudiantes. <a href=\"https://drive.google.com/file/d/1b3-knXWm5F61TUAPITlxyOY2lann0xfa/view?usp=sharing\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Descargar planilla </a>","callToAction":"Alta de estudiantes","introHtml":"Necesito agregar una lista de estudiantes a mi curso","icon":10499,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[11],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"62","name":"Alta de aula virtual","descriptionHtml":"Esta solicitud debe ser generada utilizando el email institucional del responsable académico (@unc.edu.ar) a los fines de acreditar su identidad. Se deberá generar una solicitud por cada aula virtual que se desea dar alta.","callToAction":"Alta de aula virtual","introHtml":"Necesito crear una nueva aula virtual para mi curso","icon":10467,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[11],"key":""},{"id":"80","name":"Actualizar mis datos personales","descriptionHtml":"A través de esta solicitud puede solicitarse modificar datos personales de su perfil de usuario.","callToAction":"Actualizar mis datos personales","introHtml":"Hay errores en mi los datos de mi perfil (Apellido y/o Nombres) y necesito corregirlos.","icon":10479,"iconUrl":"https://campusvirtual.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[9,10],"key":""}],"reqGroups":[{"id":9,"name":"Soy Estudiante de un Curso y necesito ..."},{"id":10,"name":"Soy Profesor de un Curso y necesito ..."},{"id":11,"name":"Soy Responsable Académico de un Curso y necesito ..."}],"orderMapping":{"9":[80,26,27],"11":[26,27,62,60],"10":[26,27,72,80]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Campus Virtual","description":"Bienvenido al centro de ayuda, estamos aquí para ayudarte. Genera una solicitud a partir de las opciones proporcionadas.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}